Nobody at Razer is able to update me regarding the status of the repair. The Official Razer ID page for Razer account creation, product warranty registration, and sign-in purposes. RESI E RIMBORSI. I have the model with a i7 6500U, 8gb of RAM, and a 1440p display. Support. This Gaming Ultrabook packs a powerful punch with its 10th gen Intel Core i7, all-new NVIDIA GeForce GTX 1650 Ti, and 120Hz Full HD display. Press J to jump to the feed. Razer is the world leader in high-performance gaming hardware, software, and systems. Razer RMA Status online. 25 Feb 20 – Razer Support tell me they are awaiting update on status of the repair You will receive a refund of the purchase price that you had paid for the returned product (excluding any charges for the initial shipping and handling of the product to you) within 45 days of Razer’s receipt of the returned product. Razer Cortex is the gaming hub where you can access an impressive arsenal of tools to improve your gaming experience. Hi All, I had an incident where my Razer Blades screen cracked and disabled the touch screen at the same time. Waiting for tracking now. Press question mark to learn the rest of the keyboard shortcuts. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page. By using our Services or clicking I agree, you agree to our use of cookies. Expected to receive a call by by end of day. Featured. They just email you when they're ready. I think my Razer product is defective and would like an RMA/exchange. Razer is the world leader in high-performance gaming hardware, software, and systems. - Received Email statement from Razer that they are waiting on parts.... October 14th - No tracking number as of 1PM EST. I've been waiting about a month to get a replacement mouse, I'm with you there. I'm just going to charge back my $200 dollars for these janky peripherals and I'm going to enjoy watching my kids play with them for the ~5 minutes they work at a time while I opt for logitech equipment, like I should have as an adult. Please know that we'll always be here for you. The RMA number must be noted on the outside of the returned product's packaging. Re:An actual decent Razer RMA experience 2011/07/25 20:06:59 they look like some tough headphones. Contacted Razer initially on Sept 24. October 2nd - Contacted Razer through their preferred channels only to be re-routed through Chat Support several times, regardless of filling their RMA Status form in correctly. New comments cannot be posted and votes cannot be cast. - Will update again on Tuesday the 13th, as Monday is a Holiday here. Made by redditors, for redditors, to discuss RΛZΞR products. The laptop "should" be fixed Today I'm told. This is my second time going through Razer RMA. just seams like somthing isnt right. Press J to jump to the feed. The world's leading brand in gaming, dedicated to provide revolutionary gaming technology and phenomenal design for gamers by gamers. Sorry to hear your story, my battle seemingly is almost over. The Razer Blade Stealth 13 is the perfect tool for gaming and produc... tivity. - Received call back, apparently their is still some stock check happening, however management has pushed my laptop into repair, and I "should" receive a tracking number by end of day. Hi, I bought a razer man o war wireless in january, directly from razer. October 5th - Contacted SBE Canada directly to inquire about the status of the repair. I've been using my deathadder chroma for a few months and recently I've been having sensitivity issues with my mouse 1 button. View historical uptime. You can check your repair details anytime you want. If you prefer to return your entire defective unit, just let us know and we will supply you with a traditional (RMA) Return Authorization Number. I bought a Razer blade stealth back in June of 2016. Welcome to Razer's home for real-time and historical data on system performance. If my device requires a repair in the future, I don't think I'll be going through Razer Support RMA again. Called SBE, confirmed repair is completed. I've dealt with other company's RMA processes before but never have been asked to further destroy the product i'm wishing to return. I think my Razer product is defective and would like an RMA/exchange. I always thought that the thermals were higher than they should be, but I didnt worry about it too much. for me if i cant hear it all the way around me and the windows dont shake. Made by redditors, for redditors, to discuss RΛZΞR products. Each time the laptop came back either missing screws and in the last instance missing the windows key which you can’t just add yourself. Cookies help us deliver our Services. Sent in RMA 2x. But for me it’s worked out. 17 Feb 20 – Repair centre receives it. October 13th - Received an apology email from Razer. Razer RMA question. Having problems with your Razer peripherals? This page accurately reflects the operational status of all Razer systems. They said it was not a software issue. Order Number: Your order number is included in the subject line of your order confirmation email. Razer doesn't seem to have this? Check out the r/MouseReviews for some good suggestions on mice :). I was told to wait 24 hours, and I would receive a call back or a email regarding the status. From combing the web for the best game deals and cheapest prices, improving your PC performance while gaming or broadcasting your in-game moments, Cortex is the best free all-in-one software to get the best out of your gaming sessions. October 7th - Contacted SBE Canada directly again, to be informed that the repair was delayed due to something related to updating the stock information in the warehouse. I decided to apply for a RMA and this is my first time and I'm not really too sure on how it works, can somebody explain fully in details on what I … The best you can do is send a support member your ticket # and have them look at it. Just have to stick to it. Anyways sent it in twice issue was never repaired. - Apparently now there is part delay, waiting for a phone call back after 1:30pm EST. "Hi there Sean. i just cant get the feel or sound i want out of any that i have purchased. The device was bought in Augusut 2016 and its a paid repair as it isnt covered under warranty, as I expected. Contact Razer Support or learn more about support topics that will help you with your Razer products. Nobody at Razer is able to update me regarding the status of the repair. Check My Repair Status. - Received the call back. 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